Refund policy
We have a 14-day return policy, so you have 14 days from receipt of your product to request a return.
To be eligible for a return, your item must be in the same condition as when you received it, i.e. unworn or unused, labeled and in its original packaging. You must also have the receipt or proof of purchase.
To initiate a return, you can contact us at info@ysy-akrobat.com. Please note that returns should be sent to Üniversiteler mahallesi, ihsan doğramacı bulvarı, bilkent 2 park sitesi H blok, kat:6 daire 28 çankaya / ankara
If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Products sent to us without a return request will not be accepted.
For all questions regarding returns, you can always contact us at info@ysy-akrobat.com.
Damages and problems
Please inspect your order upon receipt and contact us immediately if the product is defective, damaged or if you have received the wrong product. So we can assess the problem and fix it.
Exceptions/non-returnable products
Some types of products cannot be returned, such as perishable items (e.g. food, flowers or plants), specialty items (e.g. special orders or personalized products) and personal care products (e.g. beauty products). We also do not accept returns for hazardous substances, flammable liquids or gases. Please contact us if you have questions or concerns about a specific product.
Unfortunately, we cannot accept returns for sale items and gift cards.
Exchanges
The fastest way to get the product you want is to return the product you have and, once the return is accepted, make a separate purchase for the new product.
The 14-day withdrawal period in the European Union
Notwithstanding the foregoing, you have the right to cancel or return your order within 14 days for any reason and without giving any justification if the product is shipped to the European Union. As mentioned above, your product must be in the same condition as when you received it, i.e. unworn or unused, labeled and in its original packaging. You must also have the receipt or proof of purchase.
Refunds
Once we receive and review your return, we will notify you and let you know if your refund request has been approved. If your request is approved, we will automatically issue a refund to your original payment method within 10 business days. Please note that it may also take some time for your bank or credit card company to process and send the refund.
If it has been more than 15 business days since we approved your refund, please contact us at info@ysy-akrobat.com.
To be eligible for a return, your item must be in the same condition as when you received it, i.e. unworn or unused, labeled and in its original packaging. You must also have the receipt or proof of purchase.
To initiate a return, you can contact us at info@ysy-akrobat.com. Please note that returns should be sent to Üniversiteler mahallesi, ihsan doğramacı bulvarı, bilkent 2 park sitesi H blok, kat:6 daire 28 çankaya / ankara
If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Products sent to us without a return request will not be accepted.
For all questions regarding returns, you can always contact us at info@ysy-akrobat.com.
Damages and problems
Please inspect your order upon receipt and contact us immediately if the product is defective, damaged or if you have received the wrong product. So we can assess the problem and fix it.
Exceptions/non-returnable products
Some types of products cannot be returned, such as perishable items (e.g. food, flowers or plants), specialty items (e.g. special orders or personalized products) and personal care products (e.g. beauty products). We also do not accept returns for hazardous substances, flammable liquids or gases. Please contact us if you have questions or concerns about a specific product.
Unfortunately, we cannot accept returns for sale items and gift cards.
Exchanges
The fastest way to get the product you want is to return the product you have and, once the return is accepted, make a separate purchase for the new product.
The 14-day withdrawal period in the European Union
Notwithstanding the foregoing, you have the right to cancel or return your order within 14 days for any reason and without giving any justification if the product is shipped to the European Union. As mentioned above, your product must be in the same condition as when you received it, i.e. unworn or unused, labeled and in its original packaging. You must also have the receipt or proof of purchase.
Refunds
Once we receive and review your return, we will notify you and let you know if your refund request has been approved. If your request is approved, we will automatically issue a refund to your original payment method within 10 business days. Please note that it may also take some time for your bank or credit card company to process and send the refund.
If it has been more than 15 business days since we approved your refund, please contact us at info@ysy-akrobat.com.